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Matrix Solutions Overview

We're committed to a gold standard of customer support. Our technicians are equipped with the right tools and have access to all the right people to answer questions or resolve issues as quickly as possible. Support is courteous, hassle-free and timely.

We tailor our support specifically for you:

  • Matrix Teamwork - Our Support and Training Departments work closely together to deliver exceptional customer satisfaction. We coordinate and share customer information for completeness, effectiveness and efficiency.
  • Personalized Service - Support teams are account-specific with expertise in specific media groups. We maintain a team approach in everything we do.
  • Ongoing Call Tracking - Use of automated tracking ensures every support issue is resolved and nothing falls through the cracks.

For Customer Support

Customer Support Hours

Monday - Thursday 8:30 a.m. to 6:00 p.m. Eastern Time
Friday 8:30 a.m. to 5:30 p.m. Eastern Time

What to learn more? Contact us today!

     

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All other names and logos are trademarks of their respective organizations.

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