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Our Client Services Support team is committed to providing you with world-class customer service and technical support.  We provide support through multiple channels, including:

  • Self-service knowledge base
  • Live chat
  • Telephone assistance
  • Ticket submission
  • Web-enabled remote access applications

Our Support Policies and Procedures can be found here: Customer Support Guide

Support Hours

Standard business hours are as follows: (excluding holidays)

  • Monday-Thursday – 8:30 a.m. to 12:00 a.m. ET
  • Friday – 8:30 a.m. to 5:30 p.m. ET
  • Sunday – 3:00 p.m. to 12:00 a.m. ET
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User Activation/ Deactivation
For manager use only

To request the activation of a user account, please use the New User Activation Form.

To request the deactivation of a user account, please use the
User Deactivation Form.

To request the modification of a user account, please use the
User Modification Form.