---
title: CRM & Sales Analytics | Media Sales | Matrix Solutions
description: Our Media Sales Platform provides CRM and sales analytics solutions to manage all of your account data, find sales opportunities, and track leads.
---

[English](https://www.matrixformedia.com/?hsLang=en) [Spanish](https://www.matrixformedia.com/es?hsLang=en)

# Matrix Support Center

## Frequently Visited Help Pages

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[![Support for Budget](https://www.matrixformedia.com/hubfs/MatrixSolutions_July2020/Image/budget.png) ](http://help.matrixformedia.com/support/solutions/folders/6000178340)

[ Support for Budget Issues & Questions ](http://help.matrixformedia.com/support/solutions/folders/6000178340)

[![Deal & CRM](https://www.matrixformedia.com/hubfs/MatrixSolutions_July2020/Image/deal.png) ](http://help.matrixformedia.com/en/support/solutions/folders/6000174310)

[ Deal & CRM Support Documents ](http://help.matrixformedia.com/en/support/solutions/folders/6000174310)

[![Account Management](https://www.matrixformedia.com/hubfs/MatrixSolutions_July2020/Image/account.png) ](http://help.matrixformedia.com/en/support/solutions/folders/6000170371)

[ Account Management Questions ](http://help.matrixformedia.com/en/support/solutions/folders/6000170371)

## Submit a ticket using the form below.

Our Client Services Support team is committed to providing you with world-class customer service and technical support.  We provide support through multiple channels, including:

- Self-service knowledge base
- Live chat
- Telephone assistance
- Ticket submission
- Web-enabled remote access applications

Our Support Policies and Procedures can be found here: [**Customer Support Guide**](http://m4mhelp.com/media/1911/Customer%20Support%20Guide.pdf)

### Support Hours

Standard business hours are as follows: (excluding holidays)

- **Monday-Thursday – 8:30 a.m. to 12:00 a.m. ET**
- **Friday – 8:30 a.m. to 5:30 p.m. ET**
- **Sunday – 3:00 p.m. to 12:00 a.m. ET**

[Visit Matrix Knowledgebase ](http://help.matrixformedia.com/support/solutions)

### User Activation/ Deactivation *For manager use only*

To request the activation of a user account, please use the [New User Activation Form.](https://matrixformedia.wufoo.com/forms/zytrgpc0bojfkh/)

To request the deactivation of a user account, please use the [  
User Deactivation Form.](https://matrixformedia.wufoo.com/forms/mgyvm5p12j6idd/)

To request the modification of a user account, please use the [  
User Modification Form.](https://matrixformedia.wufoo.com/forms/q14cljbr0ajc4l4/)